Common Errors & Next Steps

Error: Referral program is not available in your country. We’ll let you know when we launch in your country/region. ​ Meaning: This means that your ...

Error: Date of birth mismatch ​ Resolution: The date of birth you entered while signing up does not match the date of birth on the valid ID you prov...

Error: Address should include at least 1 letter and number (e.g., building number, street name.) ​ Meaning: The address you provided is missing a nu...

Error: We're unable to complete your sign-up at this time. If you already have an account, sign-in using your existing account details. Meaning: This...

Error: No name match ​ Resolution: ​ The “No name match” error occurs when the name you provided does not match the name associated with your SSN rec...