Making Payment, Refund & Dispute

To send money, start by visiting www.send.flutterwave.com to sign up or login. To begin setting up your transfer; Enter the transaction details (the...

Once we receive your payment, the time it takes to process the transaction depends on your recipient’s country or delivery method. Nigeria : Payments ...

Yes, you can request a refund by contacting our support team. Please note that the refund process may vary depending on the status of the transaction ...

First response timelines: Chat : We will acknowledge receipt of your chat message within 15 minutes from the moment you contact us. Email : We will ac...

Login to your Send App account to chat with our support team via the in-app chat messenger on the dashboard or send us an email at send@flutterwaveg...

You can track the progress of your transaction in two ways: ​ Email : We will email you updates on the progress of your transaction, including when we...

The time it takes to successfully complete your transaction depends on the recipient’s country and delivery method. If your transaction has not moved ...

If the transfer has not been processed (successful) to the recipient, you can request to cancel the transaction by reaching out to our support team vi...

We'll always provide you with real-time updates on the status of your transfer and descriptions of what they mean. You can view a transfer status by c...

We typically receive payments a few minutes after they are successfully made. If the status of your transaction is " Pending ", it means that we are s...

There are no fees associated with sending money from the United States. We offer a zero-fee structure, ensuring that you can send money without any hi...

How do I pay with a Debit/Credit Card? -Select the debit/credit card option on the payment page. -Continue with a saved card or enter your debit/credi...

Apple pay is currently unavailable in the USA

To send money, start by visiting www.send.flutterwave.com to sign up or login. To begin setting up your transfer; Enter the transaction details (the...

Once we receive your payment, the time it takes to process the transaction depends on your recipient’s country or delivery method. Nigeria : Payments ...

First response timelines: Chat : We will acknowledge receipt of your chat message within 30 minutes from the moment you contact us. Email : We will ac...

Select the Card option on the payment page and add a new card or select an existing saved card. Note: -- Only foreign issued cards are allowed at the...

The time it takes to successfully complete your transaction depends on the recipient’s country and delivery method. If your transaction has not moved ...

If the transfer has not been processed (successful) to the recipient, you can request to cancel the transaction by reaching out to our support team vi...

Login to your Send App account to chat with our support team via the in-app chat messenger on the dashboard or send us an email at send@flutterwaveg...

Select the Bank Transfer option on the payment page and we will display a Naira (NGN) virtual account number to you to complete the transfer. ​ ​ Note...

Yes, you can request a refund by contacting our support team. Please note that the refund process may vary depending on the status of the transaction ...

We typically receive payments a few minutes after they are successfully made. If the status of your transaction is " Pending ", it means that we are s...

We charge a 1% fee on all transfers from Nigeria

To send money, start by visiting www.send.flutterwave.com to sign up or log in. To begin setting up your transfer; Enter the transaction details (th...

There are no fees associated with sending money from the United Kingdom. We offer a zero-fee structure, ensuring that you can send money without any h...

How do I pay with Apple Pay?: Apple Pay is a mobile payment and digital wallet service by Apple Inc. that allows you to complete payments for your tra...

How do I pay with Bank App?: To complete your transfer via this method; -Select the Pay with bank account option on the payment page. You will be re...

How do I pay with a Debit/Credit Card? -Select the debit/credit card option on the payment page. -Continue with a saved card or enter your debit/credi...

Once we receive your payment, the time it takes to process the transaction depends on your recipient’s country or delivery method. Nigeria : Payments ...

First response timelines: Chat : We will acknowledge receipt of your chat message within 15 minutes from the moment you contact us. Email : We will ac...

If the transfer has not been processed (successful) to the recipient, you can request to cancel the transaction by reaching out to our support team vi...

You can track the progress of your transaction in two ways: Email : We will email you updates on the progress of your transaction, including when we r...

Login to your Send App account to chat with our support team via the in-app chat messenger on the dashboard or send us an email at send@flutterwaveg...

The time it takes to successfully complete your transaction depends on the recipient’s country and delivery method. If your transaction has not moved ...

Yes, you can request a refund by contacting our support team. Please note that the refund process may vary depending on the status of the transaction ...

We typically receive payments a few minutes after they are successfully made. If the status of your transaction is " Pending ", it means that we are s...

We'll always provide you with real-time updates on the status of your transfer and descriptions of what they mean. You can view a transfer status by c...