Account & Security
How do I keep my account safe?
Please never disclose your User ID, PINs/Passwords, Card PANs, Security questions and answers to anyone. Do not reply to emails from people and organi...
How safe and secure is Send App?
Send App ensures all transactions made on the platform are secured in accordance with best practices. We're ISO certified (ISO 27001 & 22301 certifica...
Can I change my email address?
No, you cannot change your email address. If you need assistance with your email, chat with our support team via the chat messenger on your app or sen...
Can I change my PIN?
Yes. To change your PIN, navigate to the Account tab on your app and click the "Change PIN" button to begin. Enter your current PIN Enter a new PIN Co...
Can I update my personal information?
Yes. To change or update your account information, navigate to the personal details tab and click the “Edit profile” button to edit your information. ...
How can I delete my Send App account?
We're sorry to see you go! 💜 If you need help, our support team is here for you. Chat with us anytime through the messenger in your app.